We’re Hiring! Customer Service and Quality Assurance Specialist

You Are …

  • Passionate about providing great service to customers
  • Looking for a flexible work culture so you can define life under your terms
  • A big believer that business has the power to change the world
  • Driven, but determined that success comes from working smarter not harder
  • Ready to accelerate your career while making a lasting social impact

Link2Feed Is…

  • A Certified B Corporation that helps non-profits use data to break the cycle of poverty
  • A fast-growing tech company making a BIG impact on the world
  • A champion of the “work hard, play hard” mentality
  • A metrics-driven organization that places merit on results
  • Currently serving over 6,100 non-profits and impacting over 3.2 million lives

Primary Responsibilities:

  • Managing customer support requests by email and phone, including:
    • Tracking customer requests and identifying priorities
    • Providing answers to clients by identifying problems; researching answers; guiding client through corrective steps
    • Handling complaints, providing appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
    • Identifying and assessing customers’ needs to achieve satisfaction
    • Participating in rotating schedule of after hours, weekend and holiday support
    • Following communication procedures, guidelines and policies
  • Completing quality assurance testing of software features

Knowledge and Skills

  • University degree or college diploma
  • 2+ years of experience in a customer service position
  • Excellent computer skills
  • Interpersonal and written communication skills
  • Critical thinking and problem-solving skills
  • Ability to multi-task, prioritize and manage time effectively
  • Experience providing technical support for software solutions an asset

Must be based in Sarnia, Ontario.

How to Apply

Email resume and cover letter to Emily Branton (ebranton@link2feed.com)