[Position Filled] We’re Hiring! Implementation Specialist (US)
You Are …
- An experienced account manager with a gift for making clients ❤ you
- Looking for a flexible work culture so you can define life under your terms
- A big believer that business has the power to change the world
- Driven, but determined that success comes from working smarter not harder
- Ready to accelerate your career while making a lasting social impact
Link2Feed Is…
- A Certified B Corporation that helps non-profits use data to break the cycle of poverty
- A fast-growing tech company making a BIG impact on the world
- A champion of the “work hard, play hard” mentality
- A metrics-driven organization that places merit on results
- Currently serving over 10,000 non-profits and impacting nearly 5 million lives
Account Management Responsibilities
- Manage onboarding, training, and ongoing account support for US customers
- Meet with clients and Feeding America staff as requested
- Track all account management time in JIRA for weekly reporting
- Report on weekly and quarterly account management metrics
- Assist with the development of client onboarding materials and internal documentation
- Provide insight to the development team on new functionality as requested by clients
- Assist clients in monitoring rollout goals and progress
- Provide insight into client data through periodic reports review and data walks
- Offer suggestions and improvements to training materials and process
- Providing insight to the product development team on new functionality as requested by clients
Sales and Marketing
- Developing growth plan for existing accounts
- Attending conferences and tradeshows to support sales and onboarding efforts
Knowledge and Skills
- Proven ability to manage multiple account management projects at a time while paying strict attention to detail (preferably in a tech environment)
- Experience in delivering client-focused solutions based on customer needs
- Demonstrated ability to communicate, present and influence credibility and effectively at all levels of the organization
- Able to travel up to 25% of the time, occasionally internationally
- Ability to communicate with staff and clients in an effective manner.
- BA/BS degree in business administration, sales or relevant field
- Experience with food banks, social services, or government commodity programs an asset
This is a full-time work-from-home position, managing clients in Mountain and Pacific Time. Computer equipment provided. Candidates must provide high speed internet access.
Apply online here!