We’re Hiring! Implementation Specialist (US)

You Are …

  • An experienced account manager with a gift for making clients ❤ you
  • Looking for a flexible work culture so you can define life under your terms
  • A big believer that business has the power to change the world
  • Driven, but determined that success comes from working smarter not harder
  • Ready to accelerate your career while making a lasting social impact

Link2Feed Is…

  • A Certified B Corporation that helps non-profits use data to break the cycle of poverty
  • A fast-growing tech company making a BIG impact on the world
  • A champion of the “work hard, play hard” mentality
  • A metrics-driven organization that places merit on results
  • Currently serving over 10,000 non-profits and impacting nearly 5 million lives

Account Management Responsibilities

  • Manage onboarding, training, and ongoing account support for US customers
  • Meet with clients and Feeding America staff as requested
  • Track all account management time in JIRA for weekly reporting
  • Report on weekly and quarterly account management metrics
  • Assist with the development of client onboarding materials and internal documentation
  • Provide insight to the development team on new functionality as requested by clients
  • Assist clients in monitoring rollout goals and progress
  • Provide insight into client data through periodic reports review and data walks
  • Offer suggestions and improvements to training materials and process
  • Providing insight to the product development team on new functionality as requested by clients

Sales and Marketing

  • Developing growth plan for existing accounts
  • Attending conferences and tradeshows to support sales and onboarding efforts

Knowledge and Skills

  • Proven ability to manage multiple account management projects at a time while paying strict attention to detail (preferably in a tech environment)
  • Experience in delivering client-focused solutions based on customer needs
  • Demonstrated ability to communicate, present and influence credibility and effectively at all levels of the organization
  • Able to travel up to 25% of the time, occasionally internationally
  • Ability to communicate with staff and clients in an effective manner.
  • BA/BS degree in business administration, sales or relevant field
  • Experience with food banks, social services, or government commodity programs an asset

Please sent your resume to our Human Resources team